Refund Policy-Loungeflyusshop

At Loungeflyusshop, we want you to be completely satisfied with your purchase of backpacks, wallets, apparel, and accessories. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility requirements, processing timelines, and exceptions. By placing an order with us, you agree to the terms of this policy.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • The refund is requested within 30 days of receiving your order (as confirmed by delivery tracking information).
  • The item(s) are returned in their original, unused, and unworn condition with all original tags attached, packaging intact, and no signs of damage, wear, or alteration.
  • You provide a valid proof of purchase (e.g., order number, confirmation email).
  • Customized, personalized, or limited-edition items are non-refundable unless they are defective or we made an error in your order.

2. Refund Exceptions

Refunds will not be issued in the following cases:

  • Items returned after the 30-day eligibility period.
  • Items that are used, worn, damaged, or missing original tags/packaging.
  • Gift cards (digital or physical) and promotional items.
  • Shipping costs (unless the refund is due to our error, such as a defective item, wrong product, or delayed delivery caused by our team).

3. How to Request a Refund

Follow these steps to initiate a refund:

  1. Contact Customer Service: Send an email to [email protected] with your order number, full name, email address, and a detailed reason for the refund (e.g., “item doesn’t fit”, “defective zipper”). Include clear photos of the item(s) and packaging if applicable (required for defective or damaged claims).
  2. Receive Return Authorization (RA): Our team will review your request within 2 business days. If approved, we will send you an RA number and return shipping instructions (including our warehouse address).
  3. Ship the Item(s) Back: Package the item(s) securely, clearly mark the RA number on the outside of the package, and ship it back to us using a trackable shipping method. You are responsible for return shipping costs unless the refund is due to our error.
  4. Await Inspection: Once we receive your returned item(s) (typically 3-5 business days after delivery to our warehouse), we will inspect them to verify eligibility. We will notify you via email once the inspection is complete.

4. Refund Processing

  • If your refund is approved, we will process the refund to your original payment method within 5-7 business days of inspection.
  • Refund amounts will match the total amount paid for the returned item(s), excluding original shipping costs (unless the refund is due to our error).
  • The time it takes for the refund to reflect in your account depends on your payment provider (e.g., credit card companies may take 3-10 business days to process the refund).

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item (e.g., wrong size, wrong style), please contact us within 7 days of delivery with your order number and photos of the issue. We will:

  • Cover all return shipping costs.
  • Process a full refund to your original payment method, or
  • Offer an exchange for the same item (if available) at no additional cost.

We reserve the right to request additional information or photos to verify defective/damaged claims.

6. Canceled Orders

If you wish to cancel an order, you must request cancellation within 12 hours of placing the order (as outlined in our Customer Service Policy). If the order has not yet been processed or shipped, we will issue a full refund within 3-5 business days. If the order has already been shipped, you will need to follow the standard return and refund process outlined above.

7. Refund Disputes

If you disagree with our decision regarding your refund request, you may submit a dispute by replying to our refund notification email with additional information or evidence (e.g., more photos, detailed explanations). Our team will review the dispute within 3 business days and provide a final decision.

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after the updated policy is posted constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team at: