Customer Service Policy-Loungeflyusshop

At Loungeflyusshop, we are committed to providing exceptional customer service and ensuring your shopping experience is seamless, satisfying, and stress-free. This Customer Service Policy outlines the support we offer, our procedures for returns, exchanges, order inquiries, and other key details to help you shop with confidence.

1. Contact Information

For any questions, concerns, or assistance, our customer service team is here to help. You can reach us via:

  • Email: [email protected]
  • Response Time: We aim to reply to all inquiries within 24-48 business hours (Monday-Friday, excluding public holidays).

2. Order Support

2.1 Order Confirmation

After placing an order, you will receive a confirmation email at the address provided during checkout. This email includes your order number, item details, shipping information, and total amount paid. If you do not receive a confirmation within 1 hour of placing your order, please check your spam folder or contact us for verification.

2.2 Order Tracking

Once your order is shipped, we will send a shipping confirmation email with a tracking number and link to monitor your package’s delivery status. Tracking information is typically available within 24 hours of shipment. If you encounter issues with tracking, please contact us with your order number for assistance.

2.3 Order Modifications or Cancellations

We strive to process orders quickly, so modifications (e.g., changing sizes, updating shipping addresses) or cancellations must be requested within 12 hours of placing your order. To request changes, please email us with your order number and details of the desired adjustment. We cannot guarantee modifications or cancellations after 12 hours, as your order may have already been processed for shipment.

3. Returns & Exchanges

We want you to love your purchase from Loungeflyusshop. If you are not completely satisfied, we offer a hassle-free return and exchange policy.

3.1 Eligibility

  • Returns/exchanges must be requested within 30 days of receiving your order.
  • Items must be unused, unworn, and in their original condition (with tags attached, original packaging intact, and no signs of damage or wear).
  • Customized or personalized items are non-returnable and non-exchangeable, unless defective.

3.2 Return Process

  1. Email our customer service team at [email protected] with your order number, reason for return/exchange, and photos of the item (if applicable).
  2. We will review your request and provide a Return Authorization (RA) number and return shipping instructions within 2 business days.
  3. Package the item securely, include the RA number on the outside of the package, and ship it back to the address provided. You are responsible for return shipping costs unless the item is defective or we made an error (e.g., wrong size, wrong item).
  4. Once we receive and inspect the returned item (typically 3-5 business days after delivery to our warehouse), we will process your refund or exchange:
  • Refunds: Processed to your original payment method within 5-7 business days. Refunds exclude original shipping costs (unless the return is due to our error).
  • Exchanges: We will ship the replacement item (e.g., different size, different style) once the returned item is approved. Exchange shipping costs are covered by Loungeflyusshop for eligible requests.

3.3 Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will cover all return shipping costs and offer a full refund, exchange for the same item, or replacement with a different item (subject to availability) at no additional cost to you.

4. Product Information & Sizing

We provide detailed product descriptions, including materials, dimensions, and sizing guides, on each product page to help you make informed decisions. If you need additional information about a product (e.g., fit, care instructions), please contact us before placing your order—our team is happy to assist.

5. Privacy & Security

Your privacy is important to us. We adhere to strict data protection practices and will never share your personal information (e.g., name, email, shipping address, payment details) with third parties without your consent. For more details, please review our Privacy Policy.

6. Feedback & Complaints

We value your feedback and use it to improve our products and services. If you have a complaint or suggestion, please email us at [email protected]. We will acknowledge your complaint within 24 hours and work to resolve it to your satisfaction within 5 business days.

7. Policy Updates

Loungeflyusshop reserves the right to update or modify this Customer Service Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend reviewing this policy periodically for the latest information.

Thank you for choosing Loungeflyusshop. We are dedicated to providing you with the best possible shopping experience and support—if you have any questions, please don’t hesitate to reach out!